![]() ![]() One of the possible cause could be some firewall or antivirus is there and preventing the communication between Enpass and Enpass Browser Extension, as a result you are getting "Enpass Conneciton Error". This is what I should say very unusual behavior as Enpass works very well with Chrome Browser. We highly recommend that browser verification must be enabled for supported browsers to validate their code signatures. Improve recognition of username and password fields Remove soft hyphens from Roboform export data I'd like to see Enpass importing algorithm improved to: I'm sure there will be many more entries like this where Enpass didn't assign proper field type. I have manually changed in Enpass the field types to respectively Username and Password and got autofill working. So when Enpass imported this entry from the HTML file it failed to recognize k1 field as Username and q1 as Password. For one of my banks login data was stored in Roboform in the following fields: There is still at least one site where autofill didn't work until I edited the data manually. I have partially rectified the issue by removing all entries of "" (soft hyphens) from the HTM file before importing into Enpass. As a result Enpass couldn't match any imported entry to the existing sites and failed to autofill any entries. When Enpass imported the data from Roboform's HTML file it imported soft hyphens but treated them as invisible characters. The problem is that Roboform inserts soft hyphen characters to every single data field (URL, username, password, etc.) in the HTML file. I have all my logins imported from Roboform using Roborom's Print / Save as HTML feature. and keep talking to them until they fix the problem or give you new, better guidance.Ok, I've figured out what (a part of) the issue was. So my advice to you, if the above reinstall strategies don’t work, is to file a ticket with Roboform support. Subsequent to that last interaction, another new version was pushed out. They messaged me and said they’d have to look at the issue more deeply. Finally, our last interaction involved downloading another upgrade version, which didn’t take care of the problem. I’d kept in contact with the Roboform people (with an open ticket) but they hadn’t given me much guidance beyond the above. I didn’t often have the patience to keep doing that beyond the three or four times. Sometimes, I’d run and shutdown Chrome three or four times before Roboform would load in Chrome. In essence the failure to load seemed a somewhat random thing. This happened through three upgrades of Roboform. Hopefully, if you truly had a bad install, your results would be different.Īfter a few hours, or even a few days (I keep my computer running 24/7), I’d sometimes run Chrome and the Roboform icon would be green and everything would work just fine. Open RoboForm (tray icon) > Options > Browser Integration Ĭlick the ‘Chromium and Chromium-based browsers’ button – a popup will open ĭrag the green puzzle piece icon from the popup and drop it on the Chrome extensions list Īdd / enable the new extension when asked by the browser. Open Chrome > More tools > Extensions again Run Chrome, open Chrome > More Tools > Extensions and make sure RoboForm is not listed on the page, otherwise please uninstall (click the trash bin icon next to the Roboform extension) and restart Chrome Open RoboForm > Options > Browser Integration, un-check the option ‘Google Chrome’, click OK ![]() If you tried the standard way, but still no luck, you may try this method: Open Chrome, then go to Menu > More Tools > Extensions and make sure RoboForm is not listed on the page, otherwise please uninstall (click the trash bin icon next to the Roboform extension) ĭownload and install the latest Roboform version: Įnable Chrome option during installation Īfter the installation is complete please open Chrome and follow these instructions then: The correct way to reinstall Roboform in Chrome is this:Ĭlick the Roboform taskbar icon (or click Roboform in the browser) > Options > Browser Integration, un-check the option ‘Google Chrome’, click OK I contacted Roboform support, and they gave me the following strategies, basically assuming that the Roboform install probably–for some reason–didn’t work right: Sometimes Roboform would load, and the icon would change to its customary green. ” (The Roboform Windows Tray icon, meanwhile, was working normally.)Īfter several minutes of waiting (I waited 30 minutes once), I’d close Chrome. If I put my cursor over the Roboform icon, a bubble would appear which would say “loading. I recently ran into this problem: I’d run Chrome and the Roboform icon would remain gray. ![]()
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